1. Is this an insurance Policy?

No, This is membership- based equipment access service.

We are not an insurance provider and we do not offer financial compensation or indemnity for stolen tools. Members must hold their own valid tool insurance.

2. What happens if my tools are stolen?

If you experience tool theft, you can contact us to request access to replacement equipment under your membership.

You will be required to provide evidence of the incident (e.g. crime reference number ) Confirm that you have submitted an insurance claim and provide your claim reference. We then arrange temporary access to tools in line with your membership level and availability

3. Do you pay out the value of the stolen tools?

A .We do not provide cash payments. reimbursements, or financial settlements. Our ser provides temporary access to tools so members can continue working while their insurance claim is being processed.

4. Do I need tool insurance?

A. All members are required to hold valid tool insurance. Our services is designed to work alongside your insurance – not replace it.

5. How long can I access replacement tools?

Access is provided on a temporary basis and subject to:

• Your membership tier

• Equipment availability

• Ongoing confirmation that your insurance claim is active

Full details are set out in our Terms & Conditions.

6. Is tool availability guaranteed?

We aim to provide rapid access to tools following theft. However, equipment is subject to availability and operational capacity.

Priority processing is available on selected membership tiers.

7. What proof do I need to provide?

You may be asked for:

• A valid crime reference number

• Insurance claim reference

• Proof of active membership

• Identification

This helps ensure the service is used legitimately and responsibly.

8. Can I join after my tools have already been stolen?

Membership must be active before an incident occurs in order to access theft-related replacement equipment.

Waiting periods and eligibility conditions may apply. See terms and conditions ​

9. How long is it before I can make a claim after Joining?

30 days after subscription went live you can make a claim following claims process.